Category: Managed Services

In today’s business world, network performance is a critical factor that determines the success of your organisation. Your network is the backbone of your operations, and any downtime can lead to significant losses. Downtime can cause revenue loss, decreased productivity, and loss of customer trust. As a business owner or executive, you need to ensure that your network is up and running at all times. In this article, we will explore the best practices for ensuring seamless network performance and minimising downtime. Implement Redundant Infrastructure One of the best ways to prevent downtime is to implement redundant infrastructure. Redundancy means having a backup system in place that can take over in the event of a failure. This ensures that your network remains operational even if there is an outage or hardware failure. Redundancy can be achieved by using redundant power supplies, network switches, and firewalls. By having a redundant infrastructure, you can significantly reduce the risk of downtime and maintain business continuity. Invest in Quality Equipment Investing in quality equipment is another essential factor in ensuring seamless network performance. Low-quality equipment can lead to frequent breakdowns, slower network speeds, and overall poor performance. When selecting equipment, it’s crucial to consider

O’Briens Irish Sandwich Café, a popular international lifestyle chain café from Ireland known for their healthy wholesome meals. Operating in Malaysia since 2002, the cafe chain currently has 20 outlets in Malaysia but is now on a rapid expansion plan.  Due to their aggressive plan, they ran into a number of issues getting broadband connection for their outlets. When O’Briens applied for internet broadband service from the usual service providers, the response they received was unsatisfactory: Fiber broadband infrastructure was not available and it would take months to get a network line connection. No alternate solution was provided by their service provider, which means that their outlets had to operate in offline mode for several months. EKTECH’s Solution The owner of O’Briens, Mr. Brian Pua, approached EKTECH for help, having discovered that EKTECH provides reliable independent managed network connectivity services for enterprises. EKTECH managed to solve Mr. Pua’s problem immediately by providing a wireless solution to overcome the “No infra” problem.  EKTECH as an independent service provider was able to provide any telco provider with the best coverage.   Not only did EKTECH solve the connectivity issue, but they also provided a dual-line multi-telco solution, to provide additional backup and hence

As retailers continue to compete in an ever-changing marketplace, they must remain agile and responsive to customer needs. One of the most critical components of this response is network infrastructure. Retailers require a fast, reliable, and secure network to manage their operations, support online and in-store transactions, and provide customer service. However, many retailers are still operating on outdated or inefficient network infrastructure, putting them at a competitive disadvantage. Here are the 4 key reasons why retailers need network infrastructure upgrades and how a managed network service provider can help. 1. Improved Speed and Reliability Retailers need a fast and reliable network to process transactions, manage inventory, and communicate with suppliers and customers. With the rise of online shopping, retailers must be able to handle an increasing amount of traffic on their networks. An outdated network infrastructure can slow down operations, leading to frustrated customers and lost sales. By upgrading to a modern network infrastructure, retailers can improve network speed, reduce downtime, and increase customer satisfaction.  2. Enhance Security Retailers are a prime target for cybercriminals due to the vast amount of personal and financial data they collect. A data breach can result in significant financial losses, legal liabilities, and

As we know, the COVID-19 pandemic has forced many businesses to quickly pivot and transform their business practices to adapt or face imminent closure. The inability to travel across borders and necessity for social distancing gave rise to the need for businesses to find a way to allow their employees to work from home or remotely without disruptions. We adapted, and now it is time to advance. The pandemic has made many businesses realise that there is a need for managed network services. Managed network services are networking applications, functions, and services that enterprises outsource to be remotely operated, monitored, and maintained by a managed service provider. Its main purpose is to free up the team’s time, redirect their focus to more important business matters at hand, and maximise business resources. Moving forward, as businesses move into the recovery stages, we will see a rise in demand for such services. The use of on-premises servers for critical applications are expected to decline as organisations will be looking to outsource their IT requirements even more. The work-from-home culture is also expected to continue or at most, evolve to become a flexible hybrid – “the work from home and office” arrangement –

EKTECH Communications Sdn Bhd, a subsidiary of EKTECH Group, is an innovative wireless and IoT solutions provider. It has been signed as a solution partner to Teltonika IoT Group to provide Teltonika’s IoT products and solutions for Malaysian enterprises. Teltonika is a European company group that develops exceptional Internet of Things solutions for the global market. More than 20 million IoT devices has been deployed worldwide and connected to the  Internet. Teltonika has Telematics, Networks, Mobility and Industrial Automation solutions that caters for IR4.0 deployment in Energy, Smart City, Transportation, Enterprise and Retail.   EKTECH as a leading wireless 4G Solutions System Integrator and Managed Network Service provider makes it an ideal partner to provide and support Teltonika’s products for enterprises.

Oftentimes, businesses fail to see the importance of technology until it malfunctions, leading to network downtime. Network downtime refers to the inaccessibility of a network due to the failure of a particular system, application, or the entire network of a company. Although the interruption may be temporary, the true cost of network downtime is more than just money – it can have serious commercial consequences and lasting damage to a company’s reputation. According to TechRadar, 37% of SMBs in a survey done by cloud-based data protection company Infrascale said they have lost customers and 17% have lost revenue due to downtime.  However, just saying downtime negatively impacts your business is like saying smoking is bad without understanding what it does to your body. Thus, to understand the importance of network technology maintenance, we need to accurately assess the costs of downtime, of which there are four: 1. Loss of Revenue When your network is down, your business becomes unable to perform revenue-producing operations, such as checking stock, inputting orders, and processing transactions. When this happens, your employees may have to do it themselves manually or put in overtime, which leads to mistakes and potentially more business costs. For example, your

Living in an Internet of Things (IoT) landscape, cybersecurity is now more relevant than ever. IoT is referred to as a system of interconnected day to day objects in our world– computing devices, mechanical and digital machines, animals, or people in our environment – that can be uniquely identified with the ability to transfer data over a network without requiring human-to-human or human-to-computer interaction, in other terms, machine-to-machine (M2M) communication. The adoption of IoT has brought many benefits to organisations, such as increase operational efficiency, provide better understanding of customers to deliver enhanced customer service, and improve decision-making processes. However, with great power comes great responsibility. In an age where almost every device is connected to the Internet, we are even more vulnerable to threats, because not only do we have to worry about physical threats such as fires, theft or break-ins, but we also must worry about virtual threats such as malware and hacking. According to Mike Nelson, Vice President of IoT Security at DigiCert, “…the IoT is about connecting things to create new, actionable data.  Anytime connectivity is introduced into a system, cyber risks go up. If left unsecured, this connectivity can open backdoors into the organization’s network.” Therefore,

While most IT solution companies have one network operation centre, at EKTECH, we have two – which means double the support that we can provide to your business. For the uninitiated, a network operations centre (NOC) is a centralised location where our company and our technical staff can provide 24-hour supervision in monitoring and managing your company’s services, databases, external services, firewalls and network. Our NOC is your first line of defence against any attacks or disruptions that you might experience with your telecommunication networks. A NOC is designed with two major considerations in mind: scalability and redundancy. Scalability refers the capacity to handle the number of user connections to the NOC at any one time, while redundancy means the ability to have multiple copies of critical data stored across different locations. For example, if a user loses their connection to the NOC, another copy of the same information could still be accessed from a backup device. Therefore, having two NOCs is the optimal situation that your business could have. The reason being in the case of an outage, EKTECH has another NOC to provide geographic redundancy so that your business continuity will not be affected. It also means that